Refund Policy
We want to help you resolve any issues before you need to open a dispute.
If your order arrives with a manufacturing defect or a shipping issue, please write to us and we will provide a solution as soon as possible.
How to request assistance
- Contact support, indicating your order number and a description of the problem.
- Include photos if the product arrived damaged.
- We will respond with the steps for replacement, return, or refund as applicable.
Estimated Timelines
- Incident notification: within 14 days of receipt.
- Case evaluation: 2-5 business days.
- Approved resolution: processed via the original payment method.
We will always attempt an amicable resolution with you before any formal dispute.
